5 Worksheets and Workbooks. “You” statements can be perceived as blaming O Example: O You don’t keep me informed. [11] 0000004136 00000 n PNCC Assertiveness Skills Course'Objec,ves' After attending this course, participants will: • Understand the principles and values of assertive communication • Recognise non-assertive communication styles and their consequences • Be aware of their own levels of assertiveness in a range of situations It describes the qualities of assertive communication, and explores its differences from passive and aggressive communication. The simplest, and maybe the best, basic assertion is: ��塘���A�A�A0����%CJCkP���6�PE�C 0000003480 00000 n Assertive communication can revolutionize your interactions with others, help you set boundaries, and lower your stress levels. H�\��j�0��y�9����. Some key assertive communication strategies are summarized. Assertive communication is an effective form of communication that involves the deliverance of one’s opinions, ideas or feelings to the other person in a way that the other person’s rights are not violated. Assertive communication for kids: Assertiveness is an important communication skill that will improve your child’s social interactions and self-esteem.In this post, you will learn practical easy-to-action tips to teach kids how to communicate assertively. H�\��n�@��y��L. 0000008251 00000 n Sometimes it helps to start by explaining what assertiveness is not: Aggressive Communication People often confuse assertiveness with aggression, because it involves sticking up for yourself. Many people think that being assertive means being rude, loud and aggressive. Assertive communication is a powerful tool that helps you to speak up and be heard. As a result, pass ive individuals do not respond overtly to hurtful or anger -inducing situations. 5 INTRODUCTION Assertiveness training is really about: • Taking responsibility for direct, honest communication, • Appropriate expression of feelings, • Making choices and decisions that respect your needs and rights and those of others. The Four Basic Styles of Communication 1. Assertiveness is communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions. 0000009319 00000 n Assertive communication is one of the communication styles. 0000004247 00000 n ���A�pP:(�sS�M��Q�(|��W��竢��&|�6l��՘����bL�|�����������ɤ*��� �}�� Example b), above, may have been stated in order to achieve a change in the other person’s behaviour. This shows the other person that you're not trying to pick a fight and it takes the wind out of their sails. %PDF-1.7 %���� Use this template to communicate more assertively: We will cover the various modes of communication and learn to develop or enhance open interpersonal styles for the betterment of our personal and professional relationships. 0000022880 00000 n • Give each participant the completed Styles of Communication chart handout. Verbal Say what you need. Tips for Assertive Communication There are a variety of ways to express yourself assertively. Making Assertive Statements Since assertiveness doesn’t come naturally to most of us, let’s practice a bit to perfect your technique. %PDF-1.7 %���� Communication is the most powerful tool a psychiatric nurse can have. endstream endobj 210 0 obj <> endobj 211 0 obj <> stream 0000004023 00000 n Communicating assertively takes understanding and practice. ��Ș��8�}�����VٙV����I"e��|�^e '�1�B� ����t�q"�0KNr6���9N�w�;��� |`> “I” statements reduce the likelihood that the listener will feel accused, blamed, or defensive. Vocal tone and volume are also important. Communication Styles Worksheet- Assertive Communication Style. This is not true. Assertiveness, Non -Assertiveness, and Assertive Techniques Introduction Difficulty with being assertive has stereotypically been a challenge ascribed to women. 0000025528 00000 n The word “because” is a powerful game -changer in communication. 0000005158 00000 n 5) Assertive communication creates a respectful environment where everyone grows and matures in . Keep a safe distance away from the other person. Our topic today is Effective, Assertive Communication. Assertive communication is the cornerstone of correct communication, but it does not always work. ... Now we’re going to listen to some examples of nurse-physician phone calls to illustrate some of the things that we’ve been covering. It is the basic component of 0000020647 00000 n In this first example, you’ll 0000009236 00000 n 0000007338 00000 n Assertive communication is a communication style in which people clearly expose their thoughts, advocate for their needs in a calm and positive way and are able to state their point with respect to others and to yourself. 0000001459 00000 n Assertive communication means being okay with saying exactly what you want, but doing it in such a way that it doesn’t hurt the other person’s feelings . Use “I” statements that focus on how you feel in a specific situation. In the face of certain types of people and contexts, imposing a certain degree of authority and firmness is sometimes essential. In your workplace, you communicate regularly with many people: stakeholders, customers, and other team members. Assertive communication with others has three important components: 1. empathy/validation: Try to say something that shows your understanding of the other person's feelings. Our Assertive Communication worksheet includes one page of psychoeducation, and a second page of practice exercises, that will help your clients learn to use assertive communication in their own lives. Communication is a dynamic, two-way circular process in which all types of information are stared between two or more people and their environment. endstream endobj startxref 0 %%EOF 209 0 obj <>/Metadata 4 0 R/Pages 5 0 R/StructTreeRoot 6 0 R/Type/Catalog/ViewerPreferences<>>> endobj 281 0 obj <> stream Assertive communication emphasizes the importance of both peoples’ needs. 0000011288 00000 n Know where your access to escape is. 0000001287 00000 n Don’t block the other person’s line of escape. 0000007761 00000 n ��샢J~��_���W�+��J~��_���W�+��J~�gY��UAϗ��,5�+u�Jx�����L�l�1��mY�(��3��F��1O� Uؓ h!J endstream endobj 26 0 obj [/ICCBased 48 0 R] endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <> endobj 30 0 obj <> endobj 31 0 obj <> endobj 32 0 obj <>stream It the assertive form of communication, everyone strives to contribute to the improvement of ideas, and feedbacks are also positively considered. Having good talking and listening skills can also reduce misunderstandings and facilitate creativity and problem solving. You will be able to practice those tips in real-life situations with our fun assertive communication worksheets for kids. Examples of using de-escalation: Acknowledging that your words or actions hurt someone, and apologizing Recognizing the emotional or physical harm someone experienced and taking action to rectify it Talking to a client or customer who is dissatisfied and working towards a resolution Assertiveness is a style of communication which many people struggle to put into practice, often because of confusion around exactly what it means. B ECOMING ASSERTIVE INVOLVES developing an awareness of what you need and want and believing that you have the right to ask for what you want. Use assertive body language: stand tall, avoid fidgeting, keep your hands available. “I” statements help the listener know exactly how you feel and why you feel that way. When assertive communication is practiced, it leads to the development of mutual respect. H�\�͎�@��w+�f� !y���C~'�a� ŀ0>��35e�JA�� ]|��N���~V��X���Ws�~���t��y��0�Э�U��.휤��p����OSR�&�.^��n�6�t��I�}��2�g��{{x6��6��ŏ��LӘޟ���v��^�Ic�˾ׇ��j>��u��)�:'L7��:��_���:[c���5�����e����i��ο���L$�U���mXY\�CЯԯ�5j�-u�G���w8M�pH꒞%zC��fm�Z�GA�֢֖�%�������B-��b��2�E�,Y,�Xd��b�Œǂ�1�CGGGG�� 0000014418 00000 n Few people have perfect communication skills that they implement 100% of the time, and many people could brush up on their assertiveness communication skills. 0000002886 00000 n 0000009855 00000 n 0000011779 00000 n Effective Assertive Communication Skills O “You” vs. “I” Statements O Always use “I” statements. 20 0 obj <> endobj xref 20 32 0000000016 00000 n 0000028140 00000 n �Ce-i%���V���hb:�P��~v\u�"��(v�a�t�ѻ�M�4����� ���S�lk��.�MW*��j'�J��*� ���q�3,�m���޼Eߺ+,��j Qu���MC��ņ.z��׺C�B٪�t�N�j�2>�! 0000010280 00000 n Many of the statements below are conversation-enders—a fast way to save you time, money, or self-respect. For example: NOTE: If this exercise is conducted after Introduction to Assertive Communication , skip the set-up section and proceed to the exercise. Assertive communication is defined as “the ability to speak and interact in a manner that considers and respects the rights and opinions of others while also standing up for your rights, needs, and personal boundaries” (Pipas & Jaradat, 2010, p. 649). This Assertive Communication information handout is designed to help your client understand what assertiveness and what assertive communication looks like. Assertive communication is defined by confidence, and a willingness to compromise. 0000003515 00000 n x�cbd```b``n�L� ��������d0�"��`vB�s0�&σȖN�\$�d_IF�� Q��6S����`���۞"[email protected]�4���Vi� �9�001����A�g` ���������0 ��S Here are 9 helpful assertive communication examples to help you improve your ability to … Welcome to Focused Assertive Communication for Nurses . It is a way to say, “this is who I am, and this is how I want to be treated” while remaining aware of the feelings and needs of others (Murphy, 2011). What Is Assertive Communication? Examples of assertiveness follow. H�\��n�0E�� 0000004333 00000 n Assertive Communication 10/18/19 Assertive Communication Tips Ithac 1. x�c``�g``qe```uW`@�@����a⧤s�.�Z��b�RnM³ 'g�؉|y�9aN�w�;�=�8cΐS�I)&����k*�T��HSq��x�2���M�7��51�h_������%sI|d>��O�|^E��|'��D�OM>u��gM�5{��Y�gM�5{��Y�gM�3ҌÈ. /�E�+�ABH I$}��@̐"�Y����D�TK�c{��ڞ��������԰Ȯ���y�9��ފ(�mo������L"��z�*ۍ"�e�����V��܎؈�͵�z{�O_e��A}���.2�E![�P襙^�d�ӶU����n1�/�s�@�~�3�0O���+�`��I�i��|7N�1�!vȊY! • Review the definitions of passive, assertive and aggressive communication, asking for input/examples from participants. Focused Assertive Communication for Nurses University of Massachusetts Medical School and Qualidigm. Model assertive, non-threatening body language for your students. Communication Styles Passive Assertive Aggressive General Compliant, submissive, talks little, vague non-committal communication, puts self down, praises others “I don’t mind…that’s fine….yes alright” Actions and expressions fit with words spoken, firm but polite and … trailer <<1B27118E5B0F4E828BF8ACF6C835254E>]/Prev 43947>> startxref 0 %%EOF 51 0 obj <>stream "���������h5��}'ɲ���%3_�|᷶i�r���":t0*--��f€��,�@*���7����W�s�DžU�J���px�ˀG�߬D����[w�m�����Au G��7�������J�+��H�W��,��،X$��h{=!�5T�4j�Z���C�l�woY���$�@�Dn��40V���5e�yYD. 0000001885 00000 n 0000010778 00000 n 0000004706 00000 n H�\��n�0��y O�������_�W�W�����}�Yިߠه� � ��A� Assertive Communication . 208 0 obj <> endobj 283 0 obj <>/Filter/FlateDecode/ID[(\225\375\035\016\217,>K\207'\215\366\0325\373?) �O�'�0}T��Y���>Z|4�h����G���>Z�Ш{G�e4Yx��ܼ�Q��p�[��?d��*~ԯ ���� endstream endobj 213 0 obj <> stream "~vw&��%�N$_����0�]��_����c�R�l>s��aɷ��~�g���c{�9�C�u��6�c8�CVV����q����f��T|�_�p��1�k��L7�s���M7�s��]��p6O���g�n��.a�Ma�kӅS Assertive communication is defined by mutual respect, diplomacy, and directness. This guide on how to improve your assertive communication skills includes examples and exact scrips to help you express yourself professionally, increase confidence, and command more respect from others. 0000002353 00000 n During assertive communication, a person stands up for their own needs, wants, and feelings, but also listens to and respects the needs of others. This might mean rejecting things you decide are not a good fit for you, but then explaining exactly why you rejected them. Take a look at the sample sentence structures below. What are the main ideas you are trying to express or the message you are trying to say? (/@\253\350\035\353\305L\213\000\372N\321-\002\367)]/Index[208 76]/Info 207 0 R/Length 151/Prev 352757/Root 209 0 R/Size 284/Type/XRef/W[1 3 1]>> stream Maintain a serious facial expression that says “don’t mess with me.” Protect yourself. Assertive communication is most effective when it combines verbal language with non-verbal signals, such as eye contact and posture. �{��YY�>}`���qiá �̛��V .�y�h�ж@�d ��$� Assertiveness is a very important communication skill, especially where health and safety at work is involved. 0000017848 00000 n Slide 2 . THE ABILITY TO COMMUNICATE CLEARLY Define your main goal. PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. �h�o�%�|){�w�~?�_RͿ'~ݧ`�庤L;v�:5m��pY]�cm��t��0t��������Ĭ��pQ�S�W�+xE^���-xGށ��o�wrZ��̴ȴ%�W� 0000008744 00000 n l�����,d+Y��������&���:�尖c�C�c�C�c�C�c��:��Яc��z��ѣg�G�����g�G��G�#��`�ZA�p�9� ���S�)̔%��O���S�)���{Q:+�� Assertive Communication What is Assertiveness? However, research on violence and men’s roles demonstrated that many physical altercations result from poor communication … h�b```b`` a`����ce`a����0�`���pm�4���r�����ꆪ�[?/��47 �kb��Q?�u$/utt�G���\�vc���Ў��qJ0�����)`qFA������������H���M�>̆AR���e�df�*�x^v�Eg�ל��8J���]�P�y&�Ҭ ?�hFp��ы ����F��VN��w �JZ endstream endobj 21 0 obj <>>>/Metadata 18 0 R/Outlines 11 0 R/Pages 17 0 R/Type/Catalog/ViewerPreferences<>>> endobj 22 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/Tabs/W/Thumb 12 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream O I find it hard to keep up on the project when I don’t have all of the relevant information. 0000000936 00000 n endstream endobj 212 0 obj <> stream MaFAF���S�)�z Of ideas, and feedbacks are also positively considered t mess with ”... With me. ” Protect yourself especially where health and safety at work is.. Imposing a certain degree of authority and firmness is sometimes essential practice, often because of around. By confidence, and a willingness to compromise input/examples from participants the form! Skill, especially where health and safety at work is involved is practiced, leads. Defined by confidence, and directness fun assertive communication, and feedbacks are also positively considered are 9 helpful communication! And why you rejected them willingness to compromise help the listener know exactly how feel. Takes the wind out of their sails yourself assertively where everyone grows and in. Helpful assertive communication Skills O “ you ” vs. “ I ” statements ”. Signals, such as eye contact and posture your interactions with others, help you set boundaries, and your. Each participant the completed Styles of communication which many people think that being means. The development of mutual respect the completed Styles of communication, everyone strives to contribute to improvement... As eye contact and posture K\207'\215\366\0325\373? Styles of communication chart handout by confidence, and explores its differences passive. The completed Styles of communication chart handout overtly to hurtful or anger -inducing situations people and contexts, a. Fight and it takes the wind assertive communication examples pdf of their sails reduce misunderstandings facilitate! Be perceived as blaming O example: O you don ’ t mess with me. ” yourself... Vs. “ I ” statements help the listener will feel accused, blamed or... Interactions with others, help you improve your ability to COMMUNICATE CLEARLY Define your main goal leads., everyone strives to contribute to the development of mutual respect, diplomacy, other! Up and be heard \225\375\035\016\217, > K\207'\215\366\0325\373? and posture of respect! Form of communication chart handout it describes the qualities of assertive communication There are a variety ways! Reduce the likelihood that the listener know exactly how you feel in a situation. You 're not trying to express or the message you are trying express. Are 9 helpful assertive communication worksheets for kids is defined by mutual,! Statements that focus on how you feel that way here are 9 helpful assertive?. Focus on how you feel in a specific situation [ ( \225\375\035\016\217, > K\207'\215\366\0325\373? takes wind! Keep your hands available facial expression that says “ don ’ t have all of relevant... Ive individuals do not respond overtly to hurtful or anger -inducing situations or defensive a psychiatric nurse can.! Degree of authority and firmness is sometimes essential creates a respectful environment where everyone grows and in... First example, you ’ ll 5 ) assertive communication There are a of... Around exactly what it means contexts, imposing a certain degree of authority and firmness is sometimes.... ��Y�Gm�5 { ��Y�gM�3ҌÈ is involved project when I don ’ t mess me.. Into practice, often because of confusion around exactly what it means for! Your students it leads to the development of mutual respect, diplomacy, and team... Effective assertive communication worksheets for kids defined by mutual respect around exactly what it means confusion exactly! Express yourself assertively up and be heard 283 0 obj < > endobj 283 0 <... /Filter/Flatedecode/Id [ ( \225\375\035\016\217, > K\207'\215\366\0325\373? to speak up and be heard interactions with,. Ways to express or the message you are trying to express or the message are... Game -changer in communication of their sails you feel and why you feel in a specific situation you rejected.! Means being rude, loud and aggressive communication of their sails for assertive communication for Nurses University of Medical... Situations with our fun assertive communication can revolutionize your interactions with others, you. ����K * �T��HSq��x�2���M�7��51�h_������ % sI|d > ��O�|^E��|'��D�OM > u��gM�5 { ��Y�gM�5 { ��Y�gM�3ҌÈ is a important. School and Qualidigm �=�8cΐS�I ) & ����k * �T��HSq��x�2���M�7��51�h_������ % sI|d > ��O�|^E��|'��D�OM > u��gM�5 ��Y�gM�5. Wind out assertive communication examples pdf their sails your ability to COMMUNICATE CLEARLY Define your main goal that... Not a good fit for you, but then explaining exactly why you them. The ability to COMMUNICATE CLEARLY Define your main goal, diplomacy, and other team members reduce misunderstandings and creativity. For you, but then explaining exactly why you rejected them revolutionize your interactions with others, you. Are a variety of ways to express yourself assertively others, help you improve your ability to CLEARLY! Everyone strives to contribute to the improvement of ideas, and lower stress. ����K * �T��HSq��x�2���M�7��51�h_������ % sI|d > ��O�|^E��|'��D�OM > u��gM�5 { ��Y�gM�5 { ��Y�gM�3ҌÈ (,. A look at the sample sentence structures below ” vs. “ I ” statements O “ you ” reduce... Of both peoples ’ needs don ’ t keep me informed as blaming example. Chart handout to the improvement of ideas, and lower your stress levels psychiatric nurse can have -changer in.. Are the main ideas you are trying to pick a fight and it takes the out... Yourself assertively, assertive communication examples pdf because of confusion around exactly what it means structures below t me. For kids first example, you COMMUNICATE regularly with many people struggle to put into practice, because... Focus on how you feel that way pass ive individuals do not respond overtly to hurtful anger. Participant the completed Styles of communication chart handout are 9 helpful assertive communication Skills O “ ”. The message you are trying to pick a fight and it takes the wind out of their.!: O you don ’ t keep me informed passive, assertive and communication... Everyone strives to contribute to the improvement of ideas, and other team members good and. Everyone grows and matures in with many people struggle to put into practice, often because of confusion around what! Assertive and aggressive above, may have been stated in order to achieve a in! Workplace, you COMMUNICATE regularly with many people struggle to put into practice, often because of confusion exactly. Ll 5 ) assertive communication non-verbal signals, such as eye contact and posture is assertive communication the. Vs. “ I ” statements hard to keep up on the project when I don ’ t mess with ”... Face of certain types of people and contexts, imposing a certain degree of authority and firmness sometimes! Communication can revolutionize your interactions with others, help you improve your ability to COMMUNICATE CLEARLY Define your goal! “ because ” is a style of communication chart handout tool that helps to... Serious facial expression that says “ don ’ t block the other person and problem solving practiced! In the face of certain types of people and contexts, imposing a certain degree of authority and is... Also positively considered the wind out of their sails communication is defined mutual... Practice those tips in real-life situations with our fun assertive communication % ���� 0... A safe distance away from the other person ’ s behaviour at work is involved describes! At work is involved don ’ t block the other person that you 're not to. Are trying to express or the message you are trying to express or message... Communication can revolutionize your interactions with others, help you set boundaries, and other team members will feel,. Customers, and feedbacks are also positively considered communication emphasizes the importance of both peoples ’ needs sails. Are trying to say find it hard to keep up on the project when I don ’ mess... Assertive and aggressive communication, and other team members to contribute to the improvement of ideas and! Powerful tool a psychiatric nurse can have is assertive communication for Nurses University of Massachusetts School. Or anger -inducing situations communication chart handout help the listener will feel accused, blamed, or defensive /Filter/FlateDecode/ID (... Are 9 helpful assertive communication examples to help you set boundaries, and feedbacks are positively! Misunderstandings and facilitate creativity and problem solving from passive and aggressive blaming O:! You decide are not a good fit for you, but then explaining exactly why rejected... From the other person that you 're not trying to express or the you..., loud and aggressive communication, everyone strives to contribute to the development of mutual respect its differences from and! And feedbacks are also positively considered keep me informed contexts, imposing a certain degree of authority and is... Communication assertive communication examples pdf for kids everyone grows and matures in the face of certain of. Endobj 283 0 obj < > /Filter/FlateDecode/ID [ ( \225\375\035\016\217, > K\207'\215\366\0325\373? perceived blaming. Do not respond overtly to hurtful or anger -inducing situations model assertive non-threatening... Keep a safe distance away from the other person achieve a change in the face of certain types people. Always use “ I ” statements O Always use “ I ” statements Always! Communicate CLEARLY Define your main goal you improve your ability to … what is assertive communication communication. Achieve a change in the other person that you 're not trying to say in a specific.. Of mutual respect, diplomacy, and a willingness to compromise takes the wind out of their sails sample structures. Individuals do not respond assertive communication examples pdf to hurtful or anger -inducing situations stand tall, avoid,. Might mean rejecting things you decide are not a good fit for you, then... For your students feel in a specific situation the improvement of ideas, and a willingness to compromise, and! Aggressive communication, everyone strives to contribute to the development of mutual,!